FAQ
What types of products does Ghostly Garb offer?
Ghostly Garb specializes in a unique collection of apparel that combines dark humor with everyday themes. Our products are designed for individuals who appreciate quirky expressions of personality, featuring standout pieces that allow customers to celebrate the lighter side of life's darker moments.
How can I ensure the correct size when ordering?
To select the appropriate size, we recommend consulting our size chart available on each product page. It provides detailed measurements to help you choose the best fit. If you are between sizes, consider sizing up for a more comfortable fit.
What is your return policy?
At Ghostly Garb, we accept returns for unworn and unwashed items within 14 days of delivery. Customized or personalized items are non-refundable unless there is a defect. For more details, please refer to our return policy section.
How long does shipping take?
Shipping times vary based on the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. International shipping may take 7-14 business days, depending on the destination and customs processing.
What should I do if my order arrives damaged?
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide a description and photos of the issue, and we will assist you in replacing or refunding the item at no additional cost.
Can I change my shipping address after placing an order?
Once an order is placed, we are unable to modify the shipping address. It is crucial to double-check your shipping details before completing your order. If you notice an error immediately after placing your order, please contact us, and we will do our best to accommodate any necessary changes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order status via the link provided in the email. Please allow up to 24 hours for tracking information to update after shipment processing.
What payment methods do you accept?
Ghostly Garb accepts various payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred payment method during the checkout process.
How can I contact customer service?
If you have any questions or need assistance, please reach out to us via email at info@ghostlygarb.shop or by phone at 949-414-5107. Our customer service team is here to help you with any inquiries.
FAQ
What types of products does Ghostly Garb offer?
Ghostly Garb specializes in a unique collection of apparel that combines dark humor with everyday themes. Our products are designed for individuals who appreciate quirky expressions of personality, featuring standout pieces that allow customers to celebrate the lighter side of life's darker moments.
How can I ensure the correct size when ordering?
To select the appropriate size, we recommend consulting our size chart available on each product page. It provides detailed measurements to help you choose the best fit. If you are between sizes, consider sizing up for a more comfortable fit.
What is your return policy?
At Ghostly Garb, we accept returns for unworn and unwashed items within 14 days of delivery. Customized or personalized items are non-refundable unless there is a defect. For more details, please refer to our return policy section.
How long does shipping take?
Shipping times vary based on the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. International shipping may take 7-14 business days, depending on the destination and customs processing.
What should I do if my order arrives damaged?
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide a description and photos of the issue, and we will assist you in replacing or refunding the item at no additional cost.
Can I change my shipping address after placing an order?
Once an order is placed, we are unable to modify the shipping address. It is crucial to double-check your shipping details before completing your order. If you notice an error immediately after placing your order, please contact us, and we will do our best to accommodate any necessary changes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order status via the link provided in the email. Please allow up to 24 hours for tracking information to update after shipment processing.
What payment methods do you accept?
Ghostly Garb accepts various payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred payment method during the checkout process.
How can I contact customer service?
If you have any questions or need assistance, please reach out to us via email at info@ghostlygarb.shop or by phone at 949-414-5107. Our customer service team is here to help you with any inquiries.